Our Accessibilty Details
OVERVIEW
Services Provided:
- Tours & Transport
- Attractions
- Food and Drink
- Adventure Activities
Disability Support Catered For:
- Blind/Low Vision
- Deaf/Low Hearing
- Limited Mobility
- Wheelchairs/Mobility Scooters
- Food Allergies/Intolerances
- Cognitive/Autism Spectrum
Bookings
- Booking methods: Phone, Email, Web Portal
- Website supports screen readers
- High-contrast, accessible online forms
- Staff trained in disability awareness
Emergency Management
- Outdoor operations
- Guests with disabilities logged for evacuation procedures
Communications
- Website complies with WCAG 2.0 standards
- Communication aids: Plain English, Magnifiers
- Easy-to-read signage/menu/emergency info available
Other Information
- On-site ticketing accessible to wheelchair users.
- Companion Card accepted
Guide and Service Animals
- Shaded, secure areas with water and toilet space
- Bowls and bedding provided
GENERAL ACCESSIBILITY
Pre-arrival, Arrival, and Reception
- Website and booking system compatible with screen readers
- Reception with seating, low counters, clipboards, and communication tools
- Even lighting
- Tours begin on time with clear instructions
- Guests can list special requirements during booking
Cognitive Impairment Support
- Quiet periods and early openings
- Safe spaces for parents and children on the Autism Spectrum
Car Park and Access Amenities
- Drop-off zones
- Disabled parking
- Ramped and signed access
- Compliant meeting locations
Entry
- Level, slip-resistant paths
- Visual contrast on doors and signage
- Wide entryways with minimal thresholds
- Clear entry space for mobility access
Internal Spaces
- Clear walkways and contrasting interiors
- Accessible seating
- Signed accessible facilities
- Quiet spaces for neurodivergent guests
Public Areas
- Captioned displays
- Hearing loops with signage
- Consistent lighting and seating
Displays, Exhibits & Live Performances
- Wheelchair seating and transcripts available
- Applicable mainly to Gwoonwardu Mia tours
External Paths
- Firm surfaces (e.g. concrete, packed gravel)
- No steps across all tour sites
Public Toilets/Adult Change Facilities
- Accessible toilets with rails, clearances, and contrast design
- Varies depending on tour site
TOUR OPERATORS
Route Planning
- Accessible toilets at stopovers
- Lunch venues are accessible
- Step-free sightseeing stops
- Multi-paced walking tours
Guides
- Trained in plain English and clear pronunciation
- Tours at Gwoonwardu Mia include multiple accessibility features
COMMON AREAS
Parks and Gardens
- Sensory gardens
- Accessible picnic, BBQs, and fountains
- Handrails compliant with safety codes
FOOD AND DRINK
Dining Spaces
- Level entry and interior access
- Wheelchair-accessible seating
- Contrast markings on doors/windows
- Menus in large print and Plain English
- Accessible toilets
Dietary Accommodations:
- Diabetic, Gluten Free, Dairy Free
- Low fat/fibre, Potassium, Sodium
- Nut Free, Additive Free, Organic
- Vegetarian, Vegan, Kosher, Halal
- Guests may list requirements during booking
ADVENTURE ACTIVITIES
- Adventure offerings adapted where possible
- Multi-sensory experiences (touch, smell, hearing, taste)
- Storytelling elements for non-visual experiences
Report Disclaimer
This report is based on a self-assessment tool provided by the Australian Tourism Industry Council (ATIC) and is for guidance only. Accuracy is dependent on the information provided by the business. ATIC assumes no liability for completeness or outcomes derived from this report. External links are provided for convenience and do not imply endorsement.
End of Accessibility Guide